Appointment Policy

Our staff will attempt to accommodate all requests to the best of our ability.

Patient Arrival

For your protection and the protection of others, all dogs must be on a leash and properly controlled while in our waiting room and exam room. All cats must be in cat carriers or on a leash.

Drop-off Appointments

Drop-off appointments are available to pet owners whose schedule does not have the flexibility to bring their pet in for an appointment.

An appointment due to illness will be handled by presenting a diagnostic plan to the pet owner at the time of drop off. When the diagnosis and treatment has been deteremined we will call the pet owner.

If the appointment is a routine exam for vaccines and check up, the exam will be done and the pet owner will be called when the pet is ready for pick up.

Emergencies

Emergencies are accepted during normal office hours. If you have an emergency, please call our office and then come to the hospital immediately. Calling before you come will help the staff prepare for the emergency and provide the best possible care as soon as you arrive.